The luggage search

If the luggage is not lodged upon a written application of the passenger, on the basis of transportation documents (boarding pass, electronic ticket, luggage tag), the luggage officer immediately takes measures to search for checked luggage.

If luggage is found the passenger is notified of the details of the delivery and delivery.

If the checked luggage is not found within 21 days then it is acknowledged lost, the passenger is informed of the order of presentation of the claim.

The luggage search team works around the clock.

  •  +7 (8442) 26-13-15