Checked baggage at Volgograd airport is provided at the arrival hall.
The passenger shall claim checked baggage immediately after its arrival at the claim area by presentation of the baggage tag.
In the absence of a voucher number of the baggage tag, the passenger is obliged to present evidence of their rights to this baggage upon receipt.
In the case of non-receipt of baggage, the passenger should contact the on-call service agent.
The passenger has the right to apply to the airline’s representative office with a written application for non-compliance with the terms of the air carriage contract. On the basis of statements about the non-arrival of baggage, the airline must take measures to managethe search for the baggage.